Shipping policy

Shipping Policy (ZainBaazar)

Last Updated: 08 February 2026

Welcome to ZainBaazar (zainbaazar.com). This Shipping Policy explains how we process and deliver orders across India.

1) Shipping Coverage

  • We currently ship within India only.

  • Delivery availability depends on your pincode/serviceability by our courier partners.

2) Shipping Charges

  • Free Shipping: We offer FREE shipping across India on all eligible orders.
    (Agar kabhi future me kisi special case me shipping charge lage—remote area/heavy package—wo checkout par clearly dikhaya jayega.)

3) Order Processing Time

  • Orders are usually processed within 1–2 business days (Sunday/holidays excluded).

  • Processing includes order verification, quality check, packing, and dispatch.

4) Estimated Delivery Time (India)

Delivery time location par depend karta hai:

  • Metro / Major Cities: 3–6 business days

  • Other Cities/Towns: 4–8 business days

  • Remote/Rural Areas: 5–12 business days

Note: Festival seasons, courier delays, weather, strikes, or unforeseen situations me delay ho sakta hai.

5) Shipment Tracking

  • Order dispatch hone ke baad, aapko tracking details SMS/Email (agar available) ya order panel me mil jayenge.

  • Agar tracking update late ho, to 24–48 hours ka buffer normal hota hai.

6) Delivery Attempts & Incorrect Address

  • Courier partner generally 2–3 delivery attempts karta hai.

  • Agar address incomplete/incorrect ho, ya customer unavailable ho, to shipment return ho sakta hai.

  • Return ke case me re-shipping possible hai (availability ke hisaab se).
    (Agar courier re-shipping charges apply kare, to customer ko pay karna ho sakta hai.)

7) Cash on Delivery (COD) (Optional)

  • Agar aap COD offer karte ho, to:

    • COD orders me courier verification call/OTP lag sakta hai.

    • COD delivery courier serviceability par depend karegi.

(Agar aap COD nahi rakhte, to is section ko hata sakte ho.)

8) Damaged / Open Parcel / Missing Items

Please follow these steps:

  • Delivery time par parcel receive karte hi packaging check karein.

  • Agar parcel tuta hua, tampered, ya open lage to:

    • Delivery proof ke liye photo/video bana lein

    • 24 hours ke andar hume email karein

  • Hum verification ke baad replacement/refund process karenge (policy ke mutabiq).

9) Delays (Beyond Our Control)

ZainBaazar courier delays, natural calamities, lockdowns, or other situations beyond our control ke liye liable nahi hoga, lekin hum aapko best support denge.

10) Contact Us

Shipping se related kisi bhi query ke liye:

Email: mohdalam92141@gmail.com
Website: zainbaazar.com

Store Address:
Chaksha Husain, Gali No.2, 273015
Gorakhnath, Gorakhpur, Uttar Pradesh, India